Return Policy - OpticsBrands.com

Home » Return Policy

Return Policy

Return and Exchange Policy

If you're not happy, we're not happy. So if you are not satisfied with your purchase, please return it in new condition within 7 days after you have received the product(s) for a no-hassle refund (excluding shipping charges) or exchange.

No refunds on orders over $1000, exchange only!
All special order items are subject to a 25% restocking fee

A 10% restocking fee is applied to cover our return processing, credit card fees, packing, shipping, and other restocking expenses unless an error is made by us.

We do not charge restocking fee in the event of an exchange for another product of an equivalent value (- 10% variation from original price is acceptable).

Important: Returned merchandise MUST have a Returned Merchandise Authorization (RMA) number. Please email us at sales@opticsbrands.com, and we will be happy to provide one.

Returns are processed within 5 days of receipt, and refunds are credited or mailed within 5 to 10 days of processing.

A) All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
B) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
C) All returns must include all the factory accessories which come with the item. For example, night vision unit must be returned with its original battery, straps, etc. No returns will be accepted if any of these packed accessories are missing.
E) All returns must be authorized by Optics Brands Email us for authorization number prior to shipping any merchandise back. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of returned and state your request for either a refund or and exchange.

All returnable items found to be defective within 7 days of delivery may be returned to Outdoors Bay for replacement. RMA number is required and item must be returned in "like new" condition as stated above.

We will replace the defective item with the same new model free of charge. Refund requests will be subject the same restocking fees as stated above. Restocking fees do not apply to defective merchandise that is being replaced.

Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned and in case found to be defective have to be exchanged via manufacturer's warranty policy.

1.Rifle scopes that have been mounted  and / or assembled to a weapon

2.Items that have been removed from blister packaging and can no longer be resold as new.

3.Special Order Items ( you will be informed if the item is special order and exception to return policy prior to us shipping the product)


Refunds

Refunds are applied to the original payment method used at the time of purchase within 5 to 10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.


Defective Items

An item that was discovered to be defective upon receipt can be replaced, or returned.


Damaged Items

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.


Return Shipping

Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

 

Return Exceptions

Although we have a very flexible return policy on most of the items we sell, there are some exceptions.
The following items may not be returned and in case found to be defective have to be exchanged via manufacturer's warranty policy.

1.Rifle scopes that have been mounted  and / or assembled to a weapon

2.Items that have been removed from blister packaging and can no longer be resold as new.

3.Special Order Items ( you will be informed if the item is special order and exception to return policy prior to us shipping the product)

 

Holiday Return Policy

When you shop at one of our websites, Outdoors Bay, Inc. is happy to announce "worry free" shopping experience with 100% satisfaction guarantee. NO RESTOCKING FEES for orders valued from $1000 for all your holiday purchases starting December 25, and including all of your shopping with us until December 31. Merchandise can be exchanged or returned to us until January 14, 2012 or within 15 days of receipt (whichever is longer). Prior return authorization number is required; please contact us at sales@opticsbrands.com prior to shipping items back to us. Holiday returns are processed within 7 days of receipt, and refunds are credited or mailed within 4 days from processing. Merchandise must be in unused and brand new condition along with all original packaging and paperwork.