Get Help - OpticsBrands.com

How to Place an Order:

Orders can be placed on our website 24 hours a day 7 days a week. You can also place your order by calling our sales department at +1 855 814-4506 during our normal business hours.

Forms of Payment:

We accept VISA, MasterCard, American Express, Discover Card, PayPal, and wire transfers. We also accept purchase orders from government agencies, educational institutions, and corporations. All purchase orders are subject to credit approval. Please contact our sales department at +1 855 814-4506 for all your purchase order inquiries.

Important Note for Debit Card Holders: Please note that at the time of an order we authorize the charge only and settle the transaction on the date of the actual shipment of the product(s). However, most issuing banks for debit cards put the entire amount on hold at the time that the card is authorized and the funds may not be available for other purchases. For further information and specific policies please contact your bank.

Order Verification / Fraud Prevention:

All orders placed through our company are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone to request additional information.

In order to guard against fraudulent activity, Optics Brands, Inc. must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay in the processing time.

If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address.

We are currently unable to process any credit cards that are billed to an address outside of the United States.

Order Confirmation:

Online Orders: A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order had been received.

Phone Orders: You will also receive an order confirmation via email after completing your order online or by phone. An email address is preferred so that we may keep you informed on the status of your order. Please recognize that your internet or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from sales@opticsbrands.com.

* We will never share your email address with unrelated 3rd party except as necessary to fulfill transactions that you initiate.

Order Processing Time:

We strive to dispatch all orders within 24 to 48 business hours, in the unlikely event that the item is not available for an immediate shipment we will notify you within 2 business days with an option to wait for a backorder or to cancel the transaction.. The estimated time of arrival of your order to your destination is determined by the chosen method of shipping and the carrier's local delivery guidelines.

Order Status and Tracking Information:

You can check the status of your order on our website at anytime by signing in to My Account. Enter your email address and password to view the status of all existing and previous orders. You may also contact our Customer Support for order status information.

Please note that in order to login to your account orders must be placed online with the creation of user name and password. If you choose not to register during your checkout process you will receive 2 emails - (1) Order confirmation email and (2) Tracking number on the date of the shipment.

Order Change / Cancellation:

You may request an order change or cancellation by phone as long as it has not been processed for shipping. Since majority of orders are usually processed the same or next business day, notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time. Please contact our Customer Support line at 1-877-314-4166 to request a change or cancellation.
If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost.
We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.

Rebates:

Optics Brands, Inc. wants to ensure that you get the best possible prices anywhere. We will make every effort to notify you about any additional savings that may be available through manufacturer rebates (usually listed on product page of relevant product). Please recognize that manufacturer rebates are under the control of the manufacturer and not Optics Brands, Inc.

Please visit our rebates section to view current manufacturer rebates.

Backorders:

If an item in your order is not in stock, we will not hold the rest of your order until the item is available*. We will ship the available items and backorder the item that is not in stock, provided that the available item on your order is not an accessory to the backordered item or total purchase price does not exceed $50.

In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise. You may always cancel a backorder for a full credit by contacting our Customer Service department.

We do not bill your credit card for an item that is not in stock. Occasionally, an item is found to be out of stock after the order has been processed due to an inventory discrepancy. We will credit your account for the value of that item if it is not expected shortly. If the backordered item becomes unavailable to us we will notify you via email and issue a full credit if your card has already been charged.

* Does not apply to orders being shipped outside the U.S., or orders being shipped via USPS.

International Orders:

1. Due to our agreement with some vendors we are restricted in dispatching their products outside U.S.
2. Due to certain restrictions and guidelines of U.S. Department of Commerce and U.S. Department of State not all rifle scopes and night vision devices can be exported worldwide.

Please contact us via email at sales@opticsbrands.com with the item(s) you are interested in purchasing and final delivery destination for further information.

At this time the only payment option for international orders is via wire transfer or Paypal payment with confirmed address (please make arrangement for payment BEFORE placing your order).

Order Acceptance and Limitations:

Any order confirmation provided to you by us does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. We reserve the right to decline and cancel an order, or supply less than quantity ordered at any time.

Pricing:

Price Protection: Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time.

Pricing Error: Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, regardless of the fact that it has been confirmed and charged.

Taxes:

You only have to pay sales tax if you are located in the same state as our warehouse.

International shipments are generally subject to local import duties and taxes. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Return and Exchange Policy

If you're not happy, we're not happy. So if you are not satisfied with your purchase, please return it in new condition within 30 days after you have received the product(s) for a no-hassle refund (excluding shipping charges) or exchange.

A 10% restocking fee is applied to cover our return processing, credit card fees, packing, shipping, and other restocking expenses unless an error is made by us.

We do not charge restocking fee in the event of an exchange for another product of an equivalent value (- 10% variation from original price is acceptable).

Important: Returned merchandise MUST have a Returned Merchandise Authorization (RMA) number. Please email us at sales@opticsbrands.com, and we will be happy to provide one.

Returns are processed within 5 days of receipt, and refunds are credited or mailed within 5 to 10 days of processing.

A) All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
B) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
C) All returns must include all the factory accessories which come with the item. For example, night vision unit must be returned with its original battery, straps, etc. No returns will be accepted if any of these packed accessories are missing.
E) All returns must be authorized by Optics Brands, Inc. Email us for authorization number prior to shipping any merchandise back. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of returned and state your request for either a refund or and exchange.

*All returnable items found to be defective within 15 days of delivery may be returned to Optics Brands for replacement. RMA number is required and item must be returned in "like new" condition as stated above.

We will replace the defective item with the same new model free of charge. Refund requests will be subject the same restocking fees as stated above. Restocking fees do not apply to defective merchandise that is being replaced.

*Exceptions apply. See below

Refunds:

Refunds are applied to the original payment method used at the time of purchase within 5 to 10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.

Defective items:

An item that was discovered to be defective upon receipt can be replaced, or returned.

Damaged items:

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping:

Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.

If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Return Exceptions:

Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned and in case found to be defective have to be exchanged via manufacturer's warranty policy.

• Rifle scopes that have been mounted  and / or assembled to a weapon
• Items that have been removed from blister packaging and can no longer be resold as new.
• Special Order Items ( you will be informed if the item is special order and exception to return policy prior to us shipping the product)

Holiday Shopping - Easy Return & Exchange Policy - 2010!

When you shop at one of our websites, Optics Brands, Inc. is happy to announce "worry free" shopping experience with 100% satisfaction guarantee. NO RESTOCKING FEES for orders valued up to $1000 for all your holiday purchases starting November 25, 2010 and including all of your shopping with us until December 31, 2010.

Merchandise can be exchanged or returned to us until January 14, 2011 or within 30 days of receipt (whichever is longer).

Prior return authorization number is required; please contact us at sales@opticsbrands.com prior to shipping items back to us. Holiday returns are processed within 7 days of receipt, and refunds are credited or mailed within 4 days from processing.

Merchandise must be in unused and brand new condition along with all original packaging and paperwork.

Shipping Options:

We provide FREE ground shipping to lower 48 states as well as to military destinations for all orders of $100 or more. For Alaska and Hawaii we offer USPS Priority Service or a complimentary upgrade (at our discretion) to UPS or Fedex shipping method.

During checkout customers are provided with the options to choose expedited delivery. Please note that we require 24-48 business hours to process an order. If you require an immediate processing of your order (same day for orders placed before 1 PM EST) and chose Next Day or 2nd Day Air delivery option then please call us at +1-855-814-4506 to insure availability.

We will make every effort and use every good measure to deliver your order on time. Optics Brands, Inc. will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.

Non-Deliverable addresses:

Although we have a very flexible return policy on most of the items we sell, there are some exceptions.

The following items may not be returned and in case found to be defective have to be exchanged via manufacturer's warranty policy.

• Rifle scopes that have been mounted  and / or assembled to a weapon
• Items that have been removed from blister packaging and can no longer be resold as new.
• Special Order Items ( you will be informed if the item is special order and exception to return policy prior to us shipping the product)

Security:

Credit card security is one of our top priorities at Optics Brands, Inc., and that is why we guarantee 100% secure ordering for all of our guests. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. In the unlikely event of credit card fraud, we guarantee your protection against any fraudulent charges.

In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, Optics Brands, Inc., will cover the liability for you, up to the full $50.00. Optics Brands, Inc., will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Optics Brands, Inc, while using our secure server. In the event of unauthorized use of your credit card, please notify your credit card provider immediately in accordance with its reporting rules and procedures.

Use of Information We Collect:

At OpticsBrands.com, we know that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.

While shopping on the opticsbrands.com site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.

When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval. Your name, telephone number and shipping information must be provided to third party shippers such as FedEx to deliver your package.

Some of the products that we sell require us to provide your name, address, phone number and product serial number to the manufacturer or third party service provider that requires this information to activate the service. These third party service providers have their own privacy policies which are not controlled by opticsbrands.com.

We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.

Use of Cookies:

We customize and personalize certain Web page content based upon your browser type and other information provided by a “cookie". A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a "trigger" that retrieves information when you visit our site.

As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.

Copyright and Trademarks:

Unless otherwise specified, all materials appearing on this site belong to Optics Brands Inc., including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of Optics Brands, Inc. You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Optics Brands, Inc. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of Optics Brands, Inc. All other trademarks or service marks are property of their respective owners. The use of any Optics Brands, Inc's. trademark or service mark without our express written consent is strictly prohibited.

Warranty Disclaimer:

We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.

Product Reviews:

Help your fellow customers by telling us what you found to be the strengths and weaknesses of this product.

• Focus your review on the product itself. Please do not comment on other people’s reviews, other manufacturers, etc.
• HTML is not allowed in reviews
• Please be civil and refrain from profanity and inflammatory language
• We reserve the right to not post your review at our discretion

Limitation of Liability:

Under no circumstances, shall Optics Brands, Inc. or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the our websites, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Product Description / Images:

Product descriptions and images displayed on our site are for reference only. We are not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge. This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Optics Brands, Inc. relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Optics Brands, Inc. is not responsible for misleading information displayed on our site. If you discovered an error; please contact us and we will correct it.